1. Identity and Contact Details

The data controller responsible for your personal information is PONTUS HONG KONG LIMITED, operating as ABIGALECrafts.

• Address: 9A, Liang Ga Building, 296-302 Des Voeux Road West, Sai Ying Pun, Hong Kong
• Email: support@abigalecrafts.com

2. Data Subject Rights

You have the right to access, rectify, or erase your personal data. You may also object to processing or request data portability. To exercise these rights, please contact us at our support email.

3. Types of Information Collected

We collect information to provide better services to our customers. This includes:

• Personal Identifiers: Name, shipping/billing address, and email provided during checkout or newsletter signup.
• Technical Data: IP address and cookies collected automatically via our e-commerce platform.
• Customization Data: Text or designs provided for bespoke engraving services.

4. Use and Storage of Information

We process your data to fulfill contracts (shipping your orders), comply with legal obligations, and pursue legitimate business interests such as fraud prevention and marketing (only with your explicit consent).

5. Financial Information & Sales Conditions

All payments are processed through encrypted third-party gateways (e.g., Stripe, PayPal). We do not store your full credit card details. By purchasing from us, you agree to our General Terms of Sale regarding product handmade nature and shipping lead times.

6. Recipients of Data

Your data may be shared with essential service providers: logistics partners for delivery, payment processors for transactions, and cloud service providers for website hosting.

7. Retention and Erasure

We retain order-related data for as long as necessary for tax and accounting purposes (typically 7 years). You may request the immediate deletion of your marketing profile at any time.

8. Data Protection

We implement industry-standard SSL encryption and restricted access protocols to protect your personal information from unauthorized access or disclosure.